AIMA
About Welltime
AIMA is Welltime’s AI Management Assistant, a phone-first product designed around real reception workflows, PMS rules and practice governance.
Welltime builds practical AI tools for healthcare administration. AIMA focuses on the front door of the practice: the telephone, where trust, speed and policy compliance matter most.
To empower practices with innovative digital tools that make life easier for patients and staff, and help healthcare businesses grow with confidence.
To make appointment booking, recovery and practice insight available around the clock, from any device, under rules the practice controls.
Our strength is in our innovative and creative approach to provide solutions that make life easier for our customers and help their businesses grow.
It was a cold afternoon in late 2003. I was sitting in the waiting room of the GP practice with family for a check up when a notice on the wall caught my attention; it read “Last month, 417 patients missed their appointments! Please keep it or cancel it, but don’t miss it”.
Fast forward a few years, with a lot of discussions with customers / patients and health care professionals, with heavy R&D, we made the core platform of AppointMentor. The vision, albeit grand, is a simple one. Allow people (patients or customers) to be able to book, cancel, and manage their appointments 24×7, from any device, from anywhere.
Through AppointMentor, we can surface the service provider available appointment slots, allowing patients (or customers, if it is a non-healthcare organization) to book appointments for the services that the practices or organisations have marked as available for Online Booking. It has a lot of intelligence built into it as well as flexibility and an easy, intuitive user interface. And now it is operational and provides many millions of patients the ability to manage their appointments online, with ease and without hassle.
Welltime Limited was incorporated on 13 January 2003.
The first successful product AppointMentor, online appointment booking, was launched in March 2007.
The second successful product PatientConnections, patient’s feedback, education and reviews system, was launched in June 2010.
Welltime’s products were introduced in other regions such as Middle East, Australia and Africa.
In the wake of Covid-19, due to high demand from the market, RemoteForms was introduced in March 2020.
RemoteForms was rebranded with advanced features to IntelligentForms in July 2022.
Practices lose bookings when staff are chairside, when evenings spike, and when unfinished treatment plans are never followed up. AIMA was built to keep the phone line moving under practice rules.
Inbound and selected outbound conversations that book, cancel, rearrange and verify under practice policy.
Booking Control, analytics, usage, hot leads and TP reminders in one practice control room.
CRM layer for calls, leads, outcomes and smart reporting to the practice manager.
We listen to reception workflows, then build tools that protect diary rules and patient trust.
Booking Control keeps clinicians, treatments, NHS/private rules and deposits in your hands.
From AppointMentor to IntelligentForms, Welltime has spent two decades improving access to care.
Local support via 0207 096 1440 and support@welltime.co.uk when your practice needs help.
AIMA books and administers appointments. Clinical decisions stay with the dental team. Practices remain data controllers for patient records in Dentally/R4. Welltime processes call data to provide the service under contract and privacy notices.